Touchstone Properties exists for three very important reasons. First, to provide unequaled customer service for all of your real estate needs. Second, to provide an atmosphere of shared vision and accomplishment, with the expectation of success in the real estate industry. And third, to impact the community in which we serve, through action.

How do we do this?

First, providing unequaled customer service simply means returning phone calls or emails to customers with time sensitive replies. Talking to an answering machine frustrates everybody or not having emails responded to. With Touchstone Properties, that simply will not happen because people deserve more than what they are presently getting!

Second, providing an atmosphere of shared vision and accomplishment is something that the real estate industry is not necessarily used to but something that Touchstone Properties promotes. Shared vision happens through repeated communication about values and expectations within Touchstone Properties. This communication expectation happens from the time sales agents begin their career and progresses to the day they leave to start their own brokerage firms.

Shared accomplishments are the second half of innovative ways that Touchstone Properties separates itself from other brokerages. Shared accomplishments happen through profit sharing between agents who recruit other agents. When shared accomplishments occur, excitement and energy are natural byproducts of a company that promotes "the sum is greater than it's parts."

Third, and by no means last, Touchstone Properties is proactive is the community in which we serve. A cornerstone philosophy of Touchstone Property is "people first, properties second." One of the ways that Touchstone Properties takes care of peoples needs is through the "Vial of Life" program. This is a medical information system that assists fire personnel and paramedics in dealing with specific needs of patients. A second way that we serve the community is through the "Knox Box" system. This specialized box enables emergency responders to make a quick access into homes to assist people who are disabled. A third way that Touchstone Properties assists the community is by providing earthquake/emergency preparedness kits. The fourth way that Touchstone Properties assists people is through a "home concierge service." Through this program, Touchstone Properties assists those who have bought or sold a home through our organization with any home improvement need. Instead of people searching for the best contractor for a particular home improvement need, let Touchstone find the person or company for you. And finally, Touchstone Properties participates in local volunteer programs and youth organizations.